With the objective of maintaining the trust and offer an adequate protection to our clients, ALTAN has its own Customer Support department:
Dña. María Pilar Sanz Iribarren
Paseo de la Castellana, nº 91
Tel. 91 290 07 00
Fax. 91 310 72 31
or through the following email: email@example.com with the word Customer Support in the subject.
This service is due to solve client complaints within two months.
If the Customer Support department does not solve clients’ issues and claims, they should communicate with the Comisionado para la Defensa del Inversor. Pº de la Castellana, 15 · 28046 Madrid www.cnmv.es
The Customer Support department procedures are shown in the Reglamento de Defensa del Cliente